Governance and management policy.

Aim: Governance is the system or process by which organisations are directed, controlled and held accountable to ensure that the right decisions are made. Our education and care service recognises the importance of having a framework of rules, relationships, systems and processes within, and by which authority is exercised and controlled in the organisation. We view good governance and management as essential to our provision of quality education and care.

Our service will meet its legal and financial obligations by implementing appropriate governance practices that support our aim to provide high quality childcare that meets the objectives and principles of the National Quality Framework, the National Quality Standard, and the Early Years Learning Framework.

This policy reflects the statutory requirement that children’s safety, rights and best interests are upheld above all other considerations in all decisions, actions and practices. It is guided by the paramount consideration principle under the Education and Care National Law.

Implementation:

Our education and care service is committed to ensuring good governance and accountability to its stakeholders by:

Ensuring every decision made reflects the paramount consideration of children’s safety, health and wellbeing above the financial interests of approved providers and any other fiduciary duties owed by persons with management or control of services, and extends to duties or obligations which arise from the Corporations Act 2001. This has been the law since October 2025. Conducting our affairs legally, ethically and with integrity, ensuring compliance with all funding, regulatory and legislative requirements.

• Remaining solvent and complying with all our financial obligations.

• Identifying organisational risks and legal obligations and managing these.

• Ensuring mechanisms are in place for fair and transparent governance.

Service Structure

Our service has the following organisational structure.

Kinya Yumoto

• The approved provider has a range of responsibilities prescribed in the Education and Care Services National Law and Regulations, including keeping accurate records and retaining them for specified timeframes.

Approved provider responsibilities

• Adopt quality governance and management processes, procedures and practices, in line with the National Quality Standard, especially Quality Area 7 – Governance and leadership.

• Ensure that obligations under the National Law and National Regulations are met, as well as all other laws relevant to governance and management of the service.

• Ensure that all reporting and reporting requirements are met, including reporting for the National Quality Framework, family assistance, taxation, child protection, and other relevant laws.

• Notify the regulatory authority about the approved provider and operational changes, and changes in relation to the nominated supervisor.

• Notify the regulatory authority about changes to the ‘fit and proper’ status of the approved provider.

• Notify any serious incidents, and complaints relating to a serious incident or that the Law has been contravened.

• Maintaining the National Early Childhood Worker register

Our approved provider is also responsible for:

• ensuring the financial viability of the service

• overseeing control and accountability systems, including systems administering Child Care Subsidy

• supporting the Nominated Supervisor / responsible person in their role and providing resources as appropriate for the effective running of the service.

The Nominated Supervisor is responsible for the day-to-day management of our service and has a range of responsibilities prescribed in the national law and regulations.

Our service will:

• Ensure a comprehensive set of policies is in place as required under Education and Care Services National Regulations and other legislation the service must comply with.

• Ensure policies and procedures enhance children’s safety.

• Ensure policies are reviewed regularly for legislative compliance.

• Work with the service community to review, revise and update policies regularly to ensure they inform compliance and accurately reflect service practice.

• Undertake mandatory child safety training.

Commitment to effective and ethical governance and leadership

• Our governance must support the operation of a quality service that is child safe (National Quality Standard 7.1) that ensures the safety, health and wellbeing of children in our care, and meets their educational and developmental needs (National Law s 51)

• Our governance and management systems will contribute to a safe, ethical, respectful, honest, inclusive and supportive work and learning environment, in which diversity is celebrated and reflected in our staff profile, educational program and daily routines

• The approved provider must ensure that periodic meetings and reviews of our operations – including quality assurance and strategic, financial, legal and operational risk management - are conducted and documented

• We will provide staff, children, families and the wider community with opportunities to have a say in what happens at our service

• Our leaders shape our culture, ensure legal compliance and support continuous improvement

• We must have effective leadership to build and promote a positive organisational culture and professional learning community (National Quality Standard Area 7.2)

• The approved provider and other service leaders must:

  • Act honestly, lawfully and in the best interests of children, our service and our community

  • Be aware of, and comply with, the Education and Care Services National Quality Framework, other relevant laws, and our own policies and procedures

  • Be accountable for their decisions

  • Have the appropriate qualifications, experience and integrity for their role

  • Not use or disclose any confidential or commercially sensitive information for their personal or financial benefit

  • Strive to continually improve our operations, program and practices

Child safety is embedded in our governance, leadership and culture

• Child safety is at the core of our governance, leadership and culture

• We will promote our Statement of Commitment to Child Safety, and champion and model a child safe culture at all levels in our service

• Staff must follow our Providing a Child Safe Environment Policy and uphold our Child Safe Code of Conduct at all times

• The approved provider and nominated supervisor must oversee the policies, procedures, risk management, supervision, HR processes, training, reporting, communication and monitoring systems we have in place to keep children safe from harm or the risk of harm

• The approved provider and nominated supervisor will regularly review and report on our performance in child safety matters as part of our continuous improvement practices. Child safety is a standing agenda item at staff and management/director meetings

Leaders and staff must be fit and proper persons

• Everyone leading or working for us must be safe, suitable and legally allowed to be in their job

• The approved provider, PMCs, and persons responsible for the day-to-day operations must demonstrate they are ‘fit and proper’ persons to be involved in managing or controlling our service (National Law s 12) (Family Assistance Law)

• The approved provider must ensure that:

  • The nominated supervisor and person/s in day-to-day charge satisfy the minimum requirements related to fitness and propriety (National Regulations ss 117B-C)

  • Educators, persons with management or control, and persons responsible for the day-to-day operations have the background checks required under Family Assistance Law

  • All staff (including volunteers and students) are screened and verified as safe and suitable to work with children, and hold a valid, non-prohibited working with children check, unless they are exempt under the law

  • The nominated supervisor and persons in day-to-day charge complete recognised child protection training (National Law s 162A) and staff, including volunteers and students, are made aware of current child protection laws and any obligations they have under them (National Regulations s 84)

  • All educators, volunteers, students etc must complete National Mandatory Child Safety Training as directed from the 27^th of February 2026

  • We continue to check and maintain accurate records about the fitness and propriety of the approved provider, PMCs, staff, volunteers and students according to our procedures

  • We notify the regulatory authority and the Australian Department of Education if there is any change relevant to whether the approved provider/PMCs are fit and proper persons within 7 days (National Law s 174, Family Assistance Law)

  • We provide information to the regulatory authority and Australian Department of Education, on request, for their assessment as to whether a person involved in our service is a fit and proper person (National Law s 14, Family Assistance Law)

  • We notify the appropriate authorities (e.g., regulatory authority, Australian Department of Education, child protection services etc) within the required time of any relevant changes to the suitability of a staff member, volunteer or student (e.g., working with children checks, charges or convictions, incidents etc)

Roles and responsibilities

• Having clear expectations for staff about their roles and responsibilities ensures accountability, and better teamwork, morale and performance

• We must ensure that roles and responsibilities are clearly defined, understood, and support effective decision-making and operation of our service (National Quality Standard 7.1.3)

• The approved provider must display the name of each nominated supervisor in a place where it is clearly visible from the main entrance of our premises (National Law s 172)

• Staff roles and responsibilities must be documented in position descriptions, policies and procedures

• All staff (including relief staff, volunteers and students) will have a formal induction which will cover their individual obligations under relevant laws, the Approved Learning Framework, and relevant policies and procedures

• Ongoing staff will participate in a professional development program to increase their skills and knowledge, and reinforce their understanding of their role and responsibilities

• The approved provider and nominated supervisor must regularly and systematically monitor and appraise staff performance

• For efficiency, accountability and transparency, staff will report directly to the immediate supervisor who supports and oversees their work

Our reporting relationships are:

• The Nominated Supervisor reports to the General Manager and Approved Provider.

• Persons responsible for the day to day operation of the service, including the Person in Day to Day Charge of the service, report to the Nominated Supervisor

• Each Room Leader reports to the Nominated Supervisor.

• The Nominated Supervisor has the authority to communicate information about the work and to direct the activities of the Room Leader.

• Educators in the room(s) report to the Room Leader.

The persons who are registered in PRODA at our service are: Kinya Yumoto and Suzanne Kimpton

High level summary of key staff roles and responsibilities

Decision-making

• All high-level financial business decisions are made by the approved provider/PMCs, including: determining our hours and days of operation; deciding on staff structures and approving recruitment; creating or terminating Child Care Subsidy enrolments; and making decisions about business closure, changes in our premises or major renovations

• Decisions are generally made individually by those who have the authority or in consultation with relevant staff members

• Decisions must be made by in line with the relevant policy and procedure (if one is in place)

• Our decision-making processes must be documented and align with professional, ethical and quality standards

• Unlawful discrimination, bias or the misuse of power will not be tolerated

• Conflicts of interest must be disclosed and any person with a conflict (actual, potential or perceived) must not be involved in any related decision-making

• Significant decisions or changes to our service must be documented, communicated and made in consultation with families, staff and any other interested parties

Conflicts of Interest

All staff, educators, and management are expected to act in the best interests of children at all times, ensuring that no organisational, financial, personal, or reputational considerations override a child’s right to be safe and protected

In accordance with Section 4 of the Education and Care Services National Law, our service recognises that the rights and best interests of the child are fundamental.

Where a conflict of interest arises between:

• the interests of the approved provider, nominated supervisor, staff member, or the service, and

• the rights, safety, welfare and best interests of a child or children,

the rights and best interests of the child or children will always take precedence.

Our service will:

• Proactively identify, disclose and manage conflicts of interest as they arise

• Ensure all decision-making remains child-focused and prioritises child safety and wellbeing

• Support educators and staff to raise concerns where they believe a conflict of interest may impact a child’s safety

• Document and review decisions where conflicts arise to ensure accountability and transparency

All staff, educators, and management are expected to act in the best interests of children at all times, ensuring that no organisational, financial, personal, or reputational considerations override a child’s right to be safe and protected

Delegation of authority

• For our efficient and lawful operation, certain roles and responsibilities will be delegated

• The approved provider/persons with management or control (PMCs) may delegate appropriate authority to the nominated supervisor and other staff for our day-to-day operations, curriculum leadership, administrative functions, and policy implementation

• The approved provider/PMCs must not delegate authority for:

  • Approving strategic plans, annual budgets, financial reports or statements, policies, annual reports

  • Appointing or dismissing persons with management or control, the nominated supervisor or the educational leader, or

  • Making purchases or agreements that exceed specified limits

• When delegating responsibilities, we must ensure that the staff member has the necessary qualifications and experience, understands their responsibilities, and is legally allowed to have the delegation

• Staff who are delegating roles and responsibilities will:

  • Choose an appropriate person for the task/s, taking into consideration their current skills, workload and professional development program

  • Clearly communicate the task/s and timing for completion

  • Check that the staff member can do the task/s with the information and resources they have

  • Have positive and open lines of communication with the staff member, in case of any issues

  • Where appropriate, get formal agreement (e.g., in written position descriptions, delegation agreements)

• Delegation of responsibilities does not absolve the approved provider/PMCs from overseeing and being accountable for the outcomes of the delegated tasks

Delegations under the National Quality Framework

• The approved provider or nominated supervisor may place a person in ‘day-to-day charge’ of the service to be the point of contact for families and staff, if the person: agrees to the role in writing; is over 18 years old; is a ‘fit and proper person’; and has the knowledge, understanding and ability to effectively supervise and manage our service (National Regulations s 117B)

• The approved provider must ensure that a ‘responsible person’ is present at the service at all times we are caring for children. The role of responsible person may be delegated to the nominated supervisor or a person in day-to-day charge

• The approved provider must designate a suitably qualified and experienced educator, co-ordinator or other person as ‘educational leader’ to lead the development and implementation of our educational program (National Regulations s 118)

• The delegation for these roles must be agreed to in writing, documented according to our record keeping procedures, and available for inspection by the regulatory authority on request

Educational leadership

• Strong educational leadership ensures our curriculum delivers the best outcomes for children’s learning and development

• The approved provider must appoint a suitably qualified and experienced individual as educational leader (National Regulations s 118)

• The educational leader must be supported and lead the development and implementation of the educational program and assessment and planning cycle (National Standard 7.2.2)

• The approved provider must take reasonable steps to ensure that staff who have a role in educating children at our service hold the required qualifications

Development of professionals

• Staff growth and development are foundational to our ability to deliver quality care and education

• Staff performance must be regularly evaluated, and individual plans must be in place to support their learning and development (National Standard 7.2.3)

• The approved provider must take reasonable steps to ensure that staff who are responsible for managing staff development follow our policies and procedures

• The approved provider and nominated supervisor must ensure that all staff have or are working towards completing any mandatory study or training for their role, including refresher training

• Staff members will have individual performance plans and programs of professional development in place that are tailored to their individual needs, interests and goals

• Staff performance will be formally appraised and documented:

  • At 3 months of their start date in a role

  • At least once every 12 months, thereafter, and

  • Throughout the year with informal ‘check-ins’ between staff members and their team leader

• Each staff member’s performance will be assessed against their job description, the ECEC Code of Ethics, our Child Safe and Staff Codes of Conduct, our statement of philosophy, and the relevant areas of the National Quality Standard

• We will celebrate the skills and achievements of staff with children, families and other staff members

• We have an employee support program for staff who are experiencing difficulties either at home or at work. The program will link staff to suitable support (e.g., counselling, mediation, coaching, mentoring) and/or facilitate adjustments to their working arrangements (where possible)

Financial governance

• Sound financial management ensures we remain solvent, viable and compliant with the law

• The approved provider must ensure that we comply with all relevant financial and accounting laws, regulations and standards, and must take reasonable steps to prevent and eliminate corruption and fraud at our service

• The approved provider is responsible for approving the annual budget and for reviewing financial reports to ensure our service remains financially sustainable and solvent

• The nominated supervisor and administrative staff may be delegated responsibility for recording payments and expenses, preparing financial reports, processing payroll, invoicing families, and authorising petty cash and operational expenses within their authorised limit

• The approved provider must take reasonable steps to ensure that staff who have financial responsibilities implement any related policies and procedures, and that they use our budgeting and accounting system to manage income and expenses, including fees paid, grants and subsidies, wages, supplies and other operating costs

• We must administer and use all government funding according to funding conditions

• The approved provider must take prompt and appropriate action if there is a breach or concern about financial misconduct, corruption or fraud at our service

• We will engage an independent, qualified auditor to conduct an annual audit of our financial statement

Child Care Subsidy governance and administration

• The approved provider must ensure that we administer the Child Care Subsidy (CCS) according to the requirements under Family Assistance Law, including meeting all obligations for enrolment reporting, attendance data, record keeping, paying gap fees electronically, and ensuring all claims and payments are accurate and lawful. These records are maintained in our Centre App - OWNA

• Decisions about Child Care Subsidy (CCS) enrolments, attendance records and fee reporting are made by the nominated supervisor or an approved delegated staff member, under the oversight of the approved provider

• The approved provider must ensure that we manage and communicate our fees according to the National Regulations and Family Assistance Law, including having a fee policy in place (s 160(3)(k)), and keeping a record of a formal agreement for fees with families (a Compliant Written Arrangement) (Family Assistance Law)

• The approved provider must take reasonable steps to ensure that staff who are administering the CCS are trained to implement our Fees Policy and Enrolment Policy, and that they use approved CCS software to manage enrolment and attendance reporting, fee processing, and managing absences

• The approved provider must ensure that all claims and payments are accurate and lawful, and that staff are adequately monitored for compliance via regular internal audits of weekly session reports

• Errors or problems with CCS administration will be dealt with promptly and the nominated supervisor will notify the Australian Government Department of Education about relevant matters as required

• The approved provider must ensure that any allegation or suspicion of fraud or non-compliance with the fee or CCS systems is investigated, and that appropriate action is taken in line with our HR policies where appropriate, including measures to prevent non-compliance or misconduct in the future

• Staff may use the Australian Government’s Get Early Childhood Compliance Knowledge Online (Geccko) online learning platform to understand their compliance obligations

Insurance

• Appropriate insurance is essential to protect our service, staff, children and families

• The approved provider must ensure that our service is appropriately insured

• The approved provider must keep evidence of our public liability insurance on the premises, ready for inspection by the regulatory authority (National Regulations s 180)

• The approved provider must review our insurance annually and ensure we continue to have adequate coverage for the level of risk

• The approved provider must ensure that any incidents that may result in an insurance claim are reported promptly and managed in line with our procedures

Management systems

• We must have systems in place to manage risk and enable the effective management and operation of a quality service that is child safe (National Quality Standard 7.1.2).

• The approved provider must ensure that all of our management systems operate in compliance with all relevant legislation, including the National Quality Framework, Family Assistance Law, Privacy Act 1988 (Cth), Fair Work Act 2009 (Cth) and other employment laws, equal opportunity and anti-discrimination laws, health regulations, child safety/protection legislation, and work health and safety laws

• We will have detailed policies and procedures set out how we use and maintain a range of paper-based and electronic management systems

• The approved provider and nominated supervisor will ensure that staff are adequately trained and equipped to use our systems, and that they have access to adequate technology resources

• The approved provider or nominated supervisor will periodically audit our systems to check for compliance and take any corrective actions, if required

• We will provide opportunities for staff to give feedback about our systems in staff meetings and policy reviews

Documented policies and procedures

• Policies and procedures are vital documents to guide and direct our operations, and ensure consistency and compliance

• The approved provider must ensure that we have adequate policies and procedures in place for any matter prescribed under an applicable law, including those required under the National Regulations s 168 (see list attached)

• The approved provider must take reasonable steps to ensure that the nominated supervisor, staff members (including volunteers) follow our policies and procedures (National Regulations s 170), including through:

  • Clear and accessible communication

  • Systemised induction, training and monitoring

  • Regular policy reviews and updates

  • Monitoring and responding to non-compliance, and

  • Adequate resources and practical support

• Our policies and procedures must be readily available and accessible (National Regulations s 171), including to families

• The approved provider must ensure that our policies and procedures are regularly reviewed, in consultation with staff, children, families and the community, to ensure they continue to:

  • Be effective

  • Align with best practice and current legislation

  • Be informed by our statement of philosophy, risk management and quality improvement activities

  • Support high quality practice across our service

• The approved provider must ensure that parents are notified at least 14 days in advance - or as soon as practical if the changes are urgent to protect safety, health or wellbeing of a child - before making any change to a policy or procedure required under s 168 if the change:

  • May have a significant impact on the service’s provision of education or care to any child at the service, or

  • Will affect the fees charged or the way fees are collected (National Regulations s 172)

Record of service’s compliance

• Our service must keep a record of our compliance with the National Quality Framework, containing details of any:

  • Compliance direction or compliance notice issued to the approved provider of the service

  • Suspension of service approval (other than by voluntary application)

  • Amendment to service approval made by the regulatory authority

• We must make the record available to any person upon request and keep it displayed at our premises in a prominent position

National Law and Regulations to be available

• We must be transparent and open about our service’s legal obligations

• The approved provider must ensure that a copy of the National Law and Regulations is kept available at our premises for the use of the nominated supervisor, other staff, volunteers and students, families and anyone else who uses our service (National Regulations s 185)

Prescribed information to display and report

• We must display particular information at our service and report specific information to families and government authorities

• The approved provider must ensure that we:

  • Display the information prescribed in the National Law (s 172) and Regulations (s 173) in a prominent location at the entrance to our service (see list attached)

  • Notify the regulatory authority and families of prescribed information within the required time (see list attached) (National Law ss 173, 174) (National Regulations ss 174-176)

  • Notify the Australian Government about the prescribed matters under Family Assistance Law within the required time (list attached)

  • Make any other mandatory reports or notifications to the relevant authority where and when required (e.g., Australian Tax Office, Work Safe, child protection agencies)

• The approved provider must take reasonable steps to ensure that staff make the required notifications and reports according to our policies and procedures, and that they use our reporting and notification systems to track due dates, and make and store records

Attendance and enrolment records

• Accurate records of attendance and enrolment are essential for health and safety, administration and compliance. Our attendance records are maintained through our Centre App – OWNA.

• The approved provider must take reasonable steps to ensure staff implement our Fees Policy, Enrolment Policy, Delivery and Collection Policy, Acceptance and Refusal of Authorisation Policy, Medical Conditions Policy and Record Keeping Policy

• These policies set out how we keep records of attendance and enrolment according to the requirements in the National Regulations and Family Assistance Law

• Enrolment records must be reviewed at least annually and linked to individual learning and care plans

• Our enrolment and attendance records will be linked to related systems (e.g., staffing, fees, medical management, emergency plans, and waitlists)

Record-keeping, including confidentiality, storage and technology

• Accurate and secure record-keeping and data management are vital for an efficient and lawful operation

• The approved provider must take reasonable steps to ensure that staff implement our record keeping, confidentiality, privacy and storage related policies, and that they use our records management systems according to our procedures

• Our Record Keeping Policy and Privacy and Confidentiality Policy set out how we manage the prescribed enrolment records and other documents required under s 177 of the National Regulations

• Staff must keep the following information confidential and stored securely: any prescribed enrolment or other document; personal information about children, families and staff; incidents and reportable information (e.g., mandatory reports, complaints, details of illnesses or injuries); sensitive organisational or operational information (e.g., security, internal investigations, financial records); and any other information classified as confidential by law

• The approved provider must ensure that technology and devices are secure, maintained and managed in such a way that keeps children safe from harm or the risk of harm, and protects data and privacy, in line with all relevant legislation and standards and our Safe and Responsible Use of Digital Devices and Technologies

Continuous improvement and self-assessment

• Quality improvement is an ongoing process that everyone contributes to

• We must have an effective self-assessment and quality improvement process in place (National Quality Standard 7.2.1)

• The approved provider must ensure that our current quality improvement plan (QIP) is kept on the premises and is made available for inspection by the regulatory authority and, on request, to parents of current and prospective enrolled children (National Regulations s 31)

• The approved provider must review and revise our QIP at least annually and at any time on request to the regulatory authority (National Regulations s 56)

• We will use our QIP as a dynamic document that is regularly updated for continuous assessment against the National Quality Standard. It will be a true and accurate reflection of our service

• We will incorporate what we have learnt through regular self-assessments into our QIP, which will then guide our practices and program delivery

• The approved provider and nominated supervisor will coordinate a ‘whole of service’ self-assessment process that involves staff, families, children and our broader community

• Staff must document the self-assessment and planning process (e.g., reflective documentation for staff, meeting minutes, feedback from families and children, progress notes)

• The approved provider must take reasonable steps to ensure staff follow our Complaint Handling Policy and Procedure, which covers how our complaint processes support continuous improvement

PRINCIPLES

• We uphold the values of transparency, collaboration, integrity, ethics, fairness and respect in our decision making and communication

• We have effective child safe management systems for all areas of our operation

• We have clear roles and responsibilities, and individuals are supported and accountable for their actions and decisions

• We strive for continuous improvement to our service and outcomes for children. We have the systems and culture in place so that everyone is contributing to regular self-assessment and critical reflection

• We comply at all times with relevant laws, regulations and standards

• We celebrate diversity, and have an inclusive and accessible workplace and learning environment

• Leadership provides the guidance to make our programs and practices match our philosophy

• The health, safety and wellbeing of children, staff, families and visitors is our number one priority

POLICY COMMUNICATION, TRAINING AND MONITORING

• This policy and related documents can be found on our website and on our OWNA App

• The approved provider and nominated supervisor will provide information, training and other resources and support regarding the Governance and Management Policy and related documents

• All staff (including volunteers and students) will have a formal induction which will cover relevant information in our Governance and Management Policy and related documents

• Roles and responsibilities are clearly defined in this policy and in individual position descriptions. They will be communicated during staff inductions and in ongoing training

• The approved provider and nominated supervisor will monitor and audit staff practices and address non-compliance. Breaches of this policy are taken seriously and may result in disciplinary action against a staff member

• At enrolment, families are given access to our Governance and Management Policy and related documents

Sources: Education and Care Services National Regulations

Education and Care Services National Law Act 2010

National Quality Standard

The Children (Education and Care Services National Law Application) Amendment Act 2025

ACECQA Guide to the National Quality Framework - www.acecqa.gov.au/nqf/about/guide

ACECQA 4 tips for clear service roles and responsibilities -
https://www.acecqa.gov.au/latest-news/blog/4-tips-clear-service-roles-and-responsibilities

ACECQA Governance and management Policy Guidelines: https://www.acecqa.gov.au/sites/default/files/2021-08/GovernanceAndManagementGuidelines.pdf

ACECQA Child Safety Culture Guide- https://www.acecqa.gov.au/nqf-child-safe-culture-guide

Guide to the National Quality Framework

Early Years Learning Framework V2.0 2022

ASX Corporate Governance Principles and Recommendations

Family Assistance Law

Department of Education online resources for CCS and Child Care Provider Handbook April 2025

Australian Institute of Company Directors Governance Principles

Early Childhoold Australia Code of Ethics

Child Safe Standards / Principles

Centre Support

CELA

Dated: May 2026

This policy is the property of Eikoh Seminar Australia Pty Limited and must not be reproduced without the consent of management.

Staff Comment / Complaint Form

Date: _________________________

Staff Name: _____________________________________

Centre: _____________________________________

Position: _____________________________________

Please outline your concern/complaint including the incident, date, and any

witnesses present.

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Suggestions for Solutions:

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Staff Signature _____________________________

Follow up:

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

Director’s Signature _____________________________

Kinya Yumoto, Approved Provider

66 Denman Pde, Normanhurst 2076

T: (02) 9487 5174

e: Yumoto@zkai-hd.co.jp

NSW Early Learning Commission

Address: Locked Bag 5107, Parramatta NSW 2124

Email: information@earlylearningcommission.nsw.gov.au

Website: NSW Early Learning Commission

education.nsw.gov.au/early-childhood-education/regulation-and-compliance

Phone: 1800 619 113

Fax: (02) 8633 1810

Child Protection HELPLINE: 132 111

RESOURCE – National Law and Regulations prescribed notifications

Source: ACECQA website

RESOURCE – Family Assistance Law prescribed notifications

Source: Australian Department of Education website

RESOURCE – Policies and procedures required (National Regulations s 168)

Source: National Regulations s 168

Policies and procedures are required in relation to the following—

(a)  health and safety, including matters relating to—

(i)  nutrition, food and beverages, dietary requirements; and

(ii)  sun protection; and

(iii)  water safety, including safety during any water-based activities; and

(iv)  the administration of first aid; and

(v)  sleep and rest for children, including the matters set out in regulation 84B;

(b)  incident, injury, trauma and illness procedures complying with regulation 85;

(c)  dealing with infectious diseases, including procedures complying with regulation 88;

(d)  dealing with medical conditions in children, including the matters set out in regulation 90;

(e)  emergency and evacuation, including the matters set out in regulation 97;

(f)  delivery of children to, and collection of children from, education and care service premises, including procedures complying with regulation 99;

(g)  excursions, including procedures complying with regulations 100 to 102;

(ga)  if the service transports or arranges transportation of children other than as part of excursions, transportation including procedures complying with Division 7 of Part 4.2 of Chapter 4;

(gb)  the safe arrival of children who travel between an education and care service and any other education or early childhood service within the meaning of regulation 102AA, including the matters set out in regulation 102AAB;

(h)  providing a child safe environment, including matters relating to the promotion of a culture of child safety and wellbeing within the service;

(ha) the safe use of digital technologies and online environments at the service, including –

(i)  the taking, use, storage and destruction of images and videos of children being educated and care for by the service; and

(ii)  obtaining authorisation from parents to take, use and store images and videos of children being educated and cared for by the service; and

(iii)  the use of any optical surveillance devices at the service; and

(iv) the use of any digital device issued by the service; and

(v) the use of digital devices by children being educated and cared for by the service;

(i)  staffing, including—

(i)  a code of conduct for staff members; and

(ii)  determining the responsible person present at the service; and

(iii)  the participation of volunteers and students on practicum placements;

(j)  interactions with children, including the matters set out in regulations 155 and 156;

(k)  enrolment and orientation;

(l)  governance and management of the service, including confidentiality of records;

(m)  the acceptance and refusal of authorisations;

(n)  payment of fees and provision of a statement of fees charged by the education and care service;

(o)  dealing with complaints, including matters relating to—

(i)  the provision of a complaint handling system at the service that is child focused; and

(ii)  the management of a complaint that alleges a child is exhibiting harmful sexual behaviours

RESOURCE – National Law and Regulations required information to display

Provider approval

• Name of the approved provider

• Provider approval number

• Any conditions on the provider approval

Service approval

• Name of the education and care service

• Service approval number

• Any conditions on the service approval

Nominated supervisor

• Name of each nominated supervisor

Service rating (National Quality Framework services)

• Current rating levels for each quality area under the National Quality Standard

• Overall rating of the service

Service or temporary waivers

• The regulations or elements of the National Quality Standard that have been waived

• Duration of the waiver

• Whether the waiver is a service waiver or temporary waiver

Service operation

• Hours and days of operation

• Name and position of the responsible person in charge at any given time

• Name and phone number of the person that can be contacted that complaints may be addressed

• Name of the educational leader (National Quality Framework services)

• Contact details of the Regulatory Authority

Health and safety

If applicable:

• A notice stating that a child who has been diagnosed as at risk of anaphylaxis is enrolled at the service

• A notice stating that there has been an occurrence of an infectious disease at the service